callcenter-outsource-india.com » About Email Support Services

Email Support Services

Email can be a true asset for companies that handle large volumes of customer interaction and support. Cost-effective, digitally archived and increasingly accessible, email provides a comfortable means to communicate.

When email is mismanaged, however, it can slow productivity and discourage customers. While Internet customers expect an acknowledgement of their contact within one hour and an actual response within twenty-four hours, an ICSA/e-Satisfy.com study shows that approximately forty-percent of customers never receive a response at all!

By providing the proper tools to our staff of expert support engineers, Call Center-Outsource-India can helps your company leverage the best qualities of email and eliminate the potential drawbacks.

Effectively exploiting the power of email will have a profound effect on your company by delighting your customers and drastically lowering your support costs. Call Center-Outsource-India helps you harness the true potential of email.

Delight Your Customers

Our Support Engineers will respond to your customers’ emails in a friendly, professional, and personalized manner. “When Call Center-Outsource-India takes over your email support, your customers will be more inclined than ever to email for support” .

Quickly Respond to Every Inquiry

Call Center-Outsource-India will guarantee a personalized response to your customers’ emails within a mutually agreed upon amount of time. Additionally, each incoming email will trigger an auto-response to your customer that acknowledges the problem and describes how to track the incident online.

Efficiently Route Email

Incoming email messages are routed to the proper recipients within Call Center-Outsource-India or your organization. For example, support questions will remain with Call Center-Outsource-India, thank you letters can be forwarded to your marketing department, and business proposals can be sent to your business development team.

Retain More Customers

Call Center-Outsource-India can write emails to follow-up on customer cancellations. These emails are intended to discover reasons for leaving and to help retain lost buyers. When customers express anger or frustration with your company, Call Center-Outsource-India can sends personalized apologies for damage control and customer retention.

Control Spam

Call Center-Outsource-India can filters out unwanted messages, mass emails, and other distraction.

Provide Seamless Support

Email messages will contain your company’s greetings and closings to ensure seamless integration with your existing support mechanisms.