callcenter-outsource-india.com » About Core Competencies

Core Competencies

Call Center-Outsource-India offers a host of integrated remote support services. These include customer care and technical support through multiple communication channels, backend transaction processing, outbound collections and telemarketing.

Call Center-Outsource-India is uniquely positioned to service the wide spectrum of inbound and outbound customer interaction and back office processing services to both retail and corporate customers. Our support for various processes has been clubbed under the following broad services:

Customer Care

We help our clients establish benchmarks in world-class customer service. At Call Center-Outsource-India, every   agent/associate strives to bring exceptional experience to the client's customers and provides first contact resolution.

Our host of customer care services helps in establishing and maintaining “customer relationship management”. The scope of services vary from simple queries (accounts details and maintenance, information on products and services purchased, travel services required, service changes/swaps) to complex questions (escalations, premier queues). The customer care arm also provides inbound sales including cross-sell and up-sell services. This has generated significant revenues to our clients.

We provide exceptional experience in:

Technical Support

Call Center-Outsource-India is providing all levels of technical support for businesses and consumers. This includes providing services for simple customer service, product information requiring specialist knowledge and complex issues management. The services also include tech-support related to escalations and high-end queries.

Provide step-by-step guidance to queries on:

Collections

Call Center-Outsource-India has implemented both inbound and outbound calling processes for our financial services clients. The outbound calls are made for the 1st and 2nd stage collections from prime and sub-prime mortgage customers of the client’s home mortgage products. The calls are made to delinquent customers to gain a promise to pay or when acknowledging the payment.

The agents handling these accounts are fully compliant with the Fair Debt Collections Act.

Telesales/Telemarketing

Call Center-Outsource-India do outbound direct marketing campaign, selling home equity loans to target consumers, telesales for extended warranty, welcome calls, insurance calls, selling the services related to partner programs and promotions and sales referrals.