callcenter-outsource-india.com » About Call Center Services
Managing Call Center Services effectively is an imperative for any business—and as volumes increase, the task becomes tougher. This demands an outsourcing partner who can deliver enhanced value to your customers and has the ability to scale with your growing needs.
At Call Center-Outsource-India we have one clear goal — to ensure customer delight at the end of each interaction. We believe in optimizing each customer contact to deliver value to both the end-customer (in terms of delight & satisfaction) and the client in terms of business value.
Call Center-Outsource-India web enabled call center agents can answer customer concerns, take orders, or simply answer questions about your products or services on a 24/7/365 basis. Our call center services include Voice Support Services, Email Support Services, and Chat Support Services. At Call Center-Outsource-India, we take the time to fully understand your organization’s work culture and process before handling your business. Empowered with this individualized insight, we get to know your goals and help you surpass them. Our Customer Service staff will coordinate with your telecommunications providers to ensure a smooth and seamless transition.
Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 basis.
Our technical support offerings include round-the-clock technical support and problem resolution for computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and usage support. Examples of this service include customers calling to resolve a problem with their home PC, how to dial up to their ISP, how to use their web hosting accounts and with a problem with their software or hardware.
Our help-desk services provide technical problem resolution and support for corporate employees. Examples of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, shrink-wrapped products, connectivity etc., office productivity tools support including browsers and mail, new service requests, product usage queries, IT operational issues, routing specific requests to designated contacts and remote diagnostics (password reset, desktop control).
Applications:
Powered by a responsive and highly motivated team of call center professionals, Call Center-Outsource-India offers a wide array of outbound telemarketing services— enabling companies to generate leads and acquire new customers. Our extensive experience in outbound call center services, combined with technological solutions, quality assurance programs and commitment to customer service excellence has helped many companies achieve optimum results from their direct marketing efforts. Outsourcing your outbound call center services and telemarketing process to Call Center-Outsource-India will also be cost effective, as we track customer value against the acquisition cost and come up with solutions to improve the quality of your sales processes. Furthermore, we will help you gather critical market intelligence for enhancing customer support and strategizing business moves.
Whether you are targeting the business-to-consumer (B2C) market or want to explore the business-to-business (B2B) segment, experienced call center professionals at Call Center-Outsource-India will focus on the unique requirements of each client and come up with suitable solutions. The primary focus of our outbound telemarketing call center services is product sales and value-added sales cycle management. A thorough understanding of your business/industry and target market, proposition and timing, makes the outbound call center services at Call Center-Outsource-India, most effective. Once you identify existing or potential customers, well-trained associates at Call Center-Outsource-India initiate contacts and help you meet acquisition goals. Our outbound telemarketing/call center services rigorously adhere to a highly result-oriented and cost-efficient production and management process, allowing us to meet and exceed customer expectations every time.
With the explosion of companies offering products and services for sale on the Internet, there are now several ways in which a customer contact center can assist the web user with “live” customer services as they order, request product information or simply browse.
Customer Support Executives can finish a customer’s incomplete order, suggest complementary products and services to those already ordered, complete final credit card transactions by telephone, guide customers through the process of completing an order, or help them find a desired location within a web site.Call Center-Outsource-India web-enabled call center allows our Agents to deliver superior service to your callers. Empowered with your in-house resources, applications and information, Call Center-Outsource-India web-enabled call center operators can assist your callers quickly and accurately, improving the caller experience and your business.
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