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Quality Process

Our quality initiative is designed to keep our projects running smoothly and our clients happy. Our Quality Control team makes sure that we are following SLA’s (Service Level Agreement) with our clients by monitoring, evaluating and reporting on the output from our service delivery team.

Customers value consistent, predictable business processes that deliver world-class levels of quality."The three key elements of quality — Customer, Process & Employee."

The Customer:— Customer expects performance, reliability, competitive prices, on-time delivery, service, clear and correct transaction processing and more. In every attribute that influences customer perception; we know that just being good is not enough. Delighting our customers is a necessity. Because if we do not do it, someone else will !

The Process:— Quality requires us to look at our business from the customer's perspective, not ours. By understanding the transaction lifecycle from the customer's needs and processes, we can discover what they are seeing and feeling. With this knowledge, we identify areas where we can add significant value or improvement from their perspective.

Our Continuous Improvement team seeks out opportunities to improve efficiencies and effectiveness by providing recommendations regarding our people, our processes and our technology. Our CI Team analyzes and reengineers our processes to ensure short cycle times and efficient, effective service. And we top it off by synchronizing our technology to our processes.

The Employee:— People create results. All our employees are trained in the strategy, statistical tools and techniques of Six Sigma quality.